one of the top ten most influential-of-me essays I've read--I can't find it now, it was something like 'On Being Polite'--discusses this at lengthhttps://twitter.com/tszzl/status/1416861867331313665 …
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Yeah I agree in general finding out what people do is pretty interesting in knowledge work areas.
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People spend a huge percentage of their time at work, they often have good insights or funny stories from it!
End of conversation
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