one of my exes observed something about public facing roles you get the sense that over time and with experience they stop treating others as people per se and more as objects to be manipulated to produce a specific outcome eg flight attendants especially but often medicos toohttps://twitter.com/selentelechia/status/1238321117497970690 …
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this isn't an attack on either of those groups--I think this outcome is just hard to avoid unless you make it part of the worker's objective function somehow, and carefully
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"patient about to go under" is an especially vulnerable role to play maybe because lol they're going to make you unconscious and the faster they can do that the less time you have to irritate them with questions and requests
8:36 AM - 13 Mar 2020
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