this isn't an attack on either of those groups--I think this outcome is just hard to avoid unless you make it part of the worker's objective function somehow, and carefully
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"patient about to go under" is an especially vulnerable role to play maybe because lol they're going to make you unconscious and the faster they can do that the less time you have to irritate them with questions and requests
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First thing I've heard about Foucault that makes him sound worth reading
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Sales training is pretty explicit about this.
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I suspect the issue is that the ratio of nutjobs to normies just ends up forcing people to harden themselves lest they go insane.
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@seconds_0 and I have talked about how this is pretty inevitable over time for most people as the scale of your interactions overwhelms your ability to model so many different people Probably some people hack this by having a Dunbar hotslot or a generic compassion human model -
They do! “Professional empathy”. Hearing an automatic “mmm, that must have been hard” (imagine a slightly sad tone, verging in pity) has, ah, the reverse effect.
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Most pronounced in psychiatry imo.
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almost every politician is 100% like this when meeting random voters
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