This places the line between what can and can't be measured in an odd place, is always my problem with it https://twitter.com/Chris_arnade/status/1141350267960664064 …
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Replying to @kilovh
paraphrasing a quote, it tends to go something like this: First they measure what is easy to measure, which is all well and good, but then they forget about things that are hard to measure, and then what becomes measurable becomes the goal, and finally the goal no matter what.
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Replying to @AStratelates @kilovh
Not taking time to think of the second and third order criteria is a sort of laziness, a sort of laziness that is enabled and encouraged by bureaucracies where those making the decision have no skin in the game.
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Replying to @kilovh
If it's not laziness, it's malevolence or ignorance. Any other option that I'm missing?
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Replying to @AStratelates @kilovh
think I actually mostly agree A lot of my job is (i) measuring things; (ii) watching the teams I work with overindex on those things I'm measuring; (iii) scrambling to measure new things that are obviously important but suddenly ignored because something else is better-measured
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This, in line with struggling against the problem of (iv) dealing with incentivized workers trying to hit goal metrics at the cost of everything because It's What I'm Evaluated On and (v) the inevitable fallout from Campbell's Law
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It's better in our case than for governments though because the company actually cares about a clear measurable objective in the end (and we experiment Relentlessly) whereas (i) politicians care about reelection and (ii) a society has no clear long term objective
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