Third @LNER journey in a row where the new seat reservation system doesn't work... Please can you go back to the paper tickets until it's sorted?
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Replying to @edwinbrady @LNER
how on earth do people get seat reservation systems so consistently wrong?
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Replying to @kerastion @LNER
I don't think the people who design the systems ever actually use trains.
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Replying to @edwinbrady @kerastion
Thanks Edwin. What seems to be the issue? ^JC
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Replying to @LNER @kerastion
Everything is marked Available (at least in coach B, where my reservation is)
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Replying to @edwinbrady @kerastion
I'm very sorry, I can appreciate that this will cause some confusion. We'll get this looked into. Have you been able to get a seat? ^JC
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Yes, although I'll be expecting confusion at every station all the way to Edinburgh, and wondering when someone's going to try to move me. The paper tickets on the seats were so much better, for lots of reasons.
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