Hey @TeamYouTube, why am I still getting ads on a Premium account? It only happens when I’m trying to watch lo-fi radios.
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Replying to @duskwalker_
Hmm – are you signed in using the right account? If so, you can find more steps to resolve this here: https://yt.be/help/ADht . Hope this helps!
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Replying to @TeamYouTube
Yep. Connected to a family Premium account and have it on my Apple TV.pic.twitter.com/PQk1wtrPOT
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Replying to @duskwalker_
Just to clarify, are you the family manager or one of the members? Are all the family members affected and seeing ads while watching videos? Keep us posted.
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Replying to @TeamYouTube
Just me. My husband is the family manager and he hasn’t ran into them. It’s just that video so far and it only shows up in the beginning (like in the video) and only when I open the app on my AppleTV. I’ve restarted, factory reset, and my AppleTV is up to date. (Bug, maybe?)
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Replying to @duskwalker_
Thanks for confirming, are you in the same household as the family manager? You'll need to be in the same household to access the features properly. You can also, reach out to our live support team here: https://yt.be/help/purchases . They can help check on this!
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