problem is, managers want predictable progress. I pad my ticket estimates by 10%-15% and spend that time finding new options to accomplish the task faster. Also, "I find/use better tools" doesn't look great on a resume!
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Spending time researching creates less work at the end, but all evil begins if you need to micromanage that and estimate it upfront. It's much better to agree to deliverables and build trust.
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