and you can't contact them by social media like most other orgs bound by same confidentiality principles
Updated: Centrelink phones "busy" 28 million times in 7 months. Wait times and "abandoned" calls also up. #estimates
http://www.news.com.au/national/breaking-news/centrelink-call-wait-time-quirk-explained/news-story/4608578867b497367951264b4406f10e …
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