I don't believe those wait times for a second. Like every other statistic released by this do nothing government, they're made up.
From personal experience, wait time is well in excess of 30 minutes before they answer your call #auspol
Calls to Centrelink (so far this financial year):
Busy: 36.3 million
Abandoned: 4 million
Successful: 23.3 million
#auspol via @AAPNewswire #estimateshttps://twitter.com/dlmcculloch/status/1002102104972972032 …
CENTRELINK CALL WAIT TIMES:
Overall average: 15:56 (
12 seconds)
Employment: 2min
Families & parents: 5min
Older Australians: 4min
Youths & students: 4min
Disability, sickness & carers: 
6min
Income management: 5 min
#auspol via @AAPNewswire
12 seconds)
Employment: 2min
Families & parents: 5min
Older Australians: 4min
Youths & students: 4min
Disability, sickness & carers: 6min
Income management: 5 min
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So only 37% of all calls 23.3/(23.3+4+36.3) were successful? Only 4 calls in 10 will provide the needed help? I’m appalled - these are our most vulnerable people. We need to do better.
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Less than half the calls are answered. How many of those are dealt with satisfactorily? I know fmy families experience is less than half the time. To extrapolate is risky but that means less than 25 percent dealt with satisfactorily. The minister claims a system working well.
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