This doesn't seem right. Just to check, have you tried the steps outlined in our Help Center article to setup your family plan: https://goo.gl/W2Lums ? If yes, try uninstalling and reinstalling the app updates to see if it makes a difference. Keep us posted to help you further.
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I have done everything said in article, including updating app. Also on both phones Youtube is preinstalled so I can not uninstall!pic.twitter.com/jF77Hu4QTl
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