Directly

@directly

Directly automates customer support with an expert intelligence platform that reduces contacts & improves CX in digital messaging channels.

Joined July 2010

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  1. Pinned Tweet
    12 Nov 2019

    We are excited to announce we have acquired . Pairing our innovative technology will allow us to provide our customers with advanced capabilities. Learn all about it on our blog:

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  2. Jan 31

    has been proven able to complete certain tasks better and more efficiently than humans ever could. Why are consumers still so wary of it? Via .

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  3. Jan 30

    Customer expectations of your has changed. They won’t wait on the phone for an agent to be free. They want a faster response & better experience.

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  4. Jan 29

    After record growth and a new investment from , and others, 2020 is already looking bright. Congratulations to ’s new CEO !

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  5. Jan 29

    : Yesterday, we announced that we secured a $20M strategic investment from , , and others! Take a look at the pitch deck new CEO used to secure the deal, via and .

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  6. Jan 29

    ICYMI: is the new CEO of Directly! Starting the year strong and excited to announce a $20 million investment from , and .. Learn all about the news via and .

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  7. Jan 28

    2019 was a record year in revenue and growth, and we’re excited to see where and the $20 million strategic investment from , and others take us!

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  8. Jan 27

    When properly trained, a can become the key to tasks – specifically to answer questions!

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  9. Jan 24

    .’s 2020 Predictions Report is here! will be playing a big part in the new year.

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  10. Jan 23

    Need a new for your commute? Give Director of Data Science a listen on the latest episode of .

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  11. Jan 22

    Wondering how to get our monthly straight into your inbox? Subscribe here.

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  12. Jan 17

    work, but only when they provide a positive experience. To do that, they need to be trained properly. Via .

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  13. Jan 16

    2020 is here and @ShepHyken has shared his predictions for . Read more via .

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  14. Jan 15

    2⃣0⃣2⃣0⃣ just might be the year for and . Read more via . "

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  15. Jan 14

    When used correctly, can save companies serious amounts of 🕑 and 💰

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  16. Jan 13

    is a powerful tool, especially in the industry. But it will never be as powerful as brainpower. Via .

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  17. Jan 10

    : recently sat down with to discuss the role of and in for Hyken’s podcast. Listen here!

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  18. Jan 9

    : Customer expectations have changed with the times, and advances in have been central to that shift. So how can we deliver the more consumers are coming to expect? Through intelligent !

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  19. Jan 8

    What is the 🔑 to improving your in 2020? Read the experts’ advice. Via .

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  20. Jan 7

    The future of is automated. Research shows exactly when humans prefer a bot. Learn more via

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  21. Jan 6

    .: has changed a lot over the past 20 years. But do you know just how much? 👀

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