This is one of the most tone deaf corporate emails ever sent, and I should know because I sent some that are surely in the top 10.https://twitter.com/ryanruggiero/status/851577150117425154 …
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Maybe they were rude. But priority of crew over customers and the involuntary bump was United policy. Everything flowed from that sadly.
Exactly! @united told the world that their employees are more important than their customers.
Also that a company who's entire business is logistics failed to plan to get the crew where they needed to be (without bumping customers)
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