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dickc's profile
dick costolo
dick costolo
dick costolo
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@dickc

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dick costoloVerified account

@dickc

San Francisco
Joined May 2007

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    dick costolo‏Verified account @dickc 10 Apr 2017

    dick costolo Retweeted Ryan Ruggiero

    This is one of the most tone deaf corporate emails ever sent, and I should know because I sent some that are surely in the top 10.https://twitter.com/ryanruggiero/status/851577150117425154 …

    dick costolo added,

    Ryan RuggieroVerified account @RyanRuggiero
    INBOX: @united CEO sends letter to employees about United Express flight. pic.twitter.com/obVdl6G2E0
    5:18 PM - 10 Apr 2017
    • 1,519 Retweets
    • 3,611 Likes
    • MuscleShoalsSound Justin Baudoin OMNIPOP MAG Mike - Miguel Dias Ana WifKinson Vic Finney Jeremy Cole Saeed Rajput IBL Marketing Blender
    120 replies 1,519 retweets 3,611 likes
      1. New conversation
      2. Mark Barrington‏ @markbarrington 10 Apr 2017
        Replying to @dickc

        Oscar is right. His employees did follow policy. It's just that HIS policies suck. Buck stops right there.

        2 replies 1 retweet 37 likes
      3. dick costolo‏Verified account @dickc 10 Apr 2017
        Replying to @markbarrington

        Well if you listen to the people on the flight, it sounds like the United staff were rude and dismissive about it from the beginning

        2 replies 0 retweets 39 likes
      4. Mark Barrington‏ @markbarrington 10 Apr 2017
        Replying to @dickc

        Maybe they were rude. But priority of crew over customers and the involuntary bump was United policy. Everything flowed from that sadly.

        4 replies 0 retweets 27 likes
      5. Karen M‏ @karenmeth 10 Apr 2017
        Replying to @markbarrington @dickc

        Exactly! @united told the world that their employees are more important than their customers.

        1 reply 2 retweets 22 likes
      6. Paul Lundin‏ @Risar_ 10 Apr 2017
        Replying to @karenmeth @markbarrington and

        Also that a company who's entire business is logistics failed to plan to get the crew where they needed to be (without bumping customers)

        3 replies 1 retweet 30 likes
      7. 1 more reply
      1. New conversation
      2. Andrew Sweet‏ @AndrewSweet 10 Apr 2017
        Replying to @dickc

        ha! Nothing you ever sent was even on the same planet as that email. You never would've re-accommodated a Twitter user

        2 replies 1 retweet 8 likes
      3. dick costolo‏Verified account @dickc 11 Apr 2017
        Replying to @AndrewSweet

        Re-accommodated is the best corporate euphemism. Eg "some of Putin's critics have been re-accommodated to the other side of the dirt"

        2 replies 2 retweets 27 likes
      4. Andrew Sweet‏ @AndrewSweet 11 Apr 2017
        Replying to @dickc

        Just like Wells Fargo re-accommodates bank accounts into 6 different lines of credit

        0 replies 0 retweets 5 likes
      5. End of conversation
      1. New conversation
      2. Mrs. Allie Kish‏ @allieleww 10 Apr 2017
        Replying to @dickc

        this is the worst but you're crazy. Your emails were always the best. Inspiring, witty and passionate. Never tone deaf #citizens

        1 reply 0 retweets 13 likes
      3. dick costolo‏Verified account @dickc 11 Apr 2017
        Replying to @allieleww

        Allie, your check is in the mail. 😉

        0 replies 0 retweets 25 likes
      4. End of conversation
      1. New conversation
      2. #Kenneth‏ @kpk 10 Apr 2017
        Replying to @dickc

        Needs more quadrants.

        1 reply 0 retweets 34 likes
      3. dick costolo‏Verified account @dickc 10 Apr 2017
        Replying to @kpk

        For starters.

        1 reply 0 retweets 19 likes
      4. JaviAir‏ @Javi 10 Apr 2017
        Replying to @dickc @kpk

        #TeamEccentricCircles

        0 replies 0 retweets 6 likes
      5. End of conversation
      1. ElElegante101‏ @skolanach 10 Apr 2017
        Replying to @dickc @JohnJHarwood

        United's new logo is even *more* tone deaf!!pic.twitter.com/1e4KnIUsxs

        0 replies 18 retweets 52 likes
        Thanks. Twitter will use this to make your timeline better. Undo
        Undo
      1. New conversation
      2. Donna Hazel‏ @oconnellaboo 10 Apr 2017
        Replying to @dickc @LoisSmithers

        😱😱😱 That's appalling! Blaming the passenger. Just disgusting.

        1 reply 1 retweet 9 likes
      3. (((Stand Up)))‏ @LoisSmithers 10 Apr 2017
        Replying to @oconnellaboo @dickc

        I'd like to know why this passenger was selected for removal? No one has said but he's Chinese. Heaven help us if that's why

        4 replies 0 retweets 7 likes
      4. Donna Hazel‏ @oconnellaboo 10 Apr 2017
        Replying to @LoisSmithers @dickc

        I thought of that, too. I don't want to believe that, on top of just being awful, it involves race too. But... 😡😢

        1 reply 0 retweets 5 likes
      5. (((Stand Up)))‏ @LoisSmithers 10 Apr 2017
        Replying to @oconnellaboo @dickc

        I don't believe in coincidences! United should be asked why this passenger was asked to leave.

        1 reply 0 retweets 3 likes
      6. Donna Hazel‏ @oconnellaboo 10 Apr 2017
        Replying to @LoisSmithers @dickc

        I agree 100%! Their License to Transport Passengers should be SERIOUSLY re-examined.

        1 reply 1 retweet 3 likes
      7. InspectorGadgetQueen‏ @gnwayland 10 Apr 2017
        Replying to @oconnellaboo @LoisSmithers @dickc

        I don't think the fact he was Brown was a coincidence at all, I think it was totaled racial discrimination by UAL @united #United

        1 reply 0 retweets 4 likes
      8. End of conversation

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