At gate, pre-boarding: "If you have a Samsung Note 7, I don't know how you got through security, but you're not getting through me."
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inherent risk of an open platform. Someone else's screwup can be generalized to make you look bad
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precisely. Another player in the value chain's screwup co-opts your value and brand.
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It's the trade-off for getting the benefit of exponentially more people innovating on your platform. As always, nothing is free
End of conversation
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