We're sorry to hear of your disappointment in the service you've received Tony. If you'd like to leave feedback on your experience, we recommend getting in touch with our Customer Care team via our online feedback form here: http://bit.ly/2cfx5E7 . Sam
A year ago I wrote @Qantas a letter, commending them on service.
Today I was on the (recorded) phone for 150 minutes, where numerous consumer law offences were committed. My rights were misrepresented to me. I had to threaten escalation to have my money rightfully returned.
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I think it is more productive to take my phone recording to Fair Trading, where multiple blatant consumer offences have been committed by QANTAS. It blew my mind.
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