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Danielle Cooley
@dgcooley
Bridging the gap between people and products. (she/her)
dgcooley.comJoined March 2009
1,672 Following
1,732 Followers

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Danielle Cooley
@dgcooley
Come hang with me in San Diego next month! 72° and sunny every day!!
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UXPA International
@UXPA_Int
·
Did you know regular registration rates for #UXPA2022 end this Monday, May 16th? Purchase your tickets this weekend - you do not want to miss out on this event. uxpa2022.org
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Danielle Cooley
@dgcooley
In which
@QuickBooks
really really REALLY doesn't want you to talk to a human. Because of course you haven't already spent an hour in the forums trying to find your answer. I fully expect the "human" to paste the same thing that's in the support forums, too. #Wow #CX #UX
QuickBooks support forum post in which someone describes the FIVE STEP process to get actual help from a human via the help chat. It reads: "Here's how you can reach out to them: 1. Click the Help menu in the upper-right hand corner and click Talk to a human. 2. Type in "Talk to a human", then press Enter. 3. Look for 'I still need a human' and click on it. 4. Select 'Get help from a human.' 5. Choose between 'Chat with us,' 'Schedule an appointment,' or 'Have us call you.'" Three screenshots are provided, highlighting the many selections necessary to "talk to a human" and showing repeated prompting to make other selections besides talking to a human.
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Danielle Cooley
@dgcooley
Was excited to refer to
@cjforms
's new book to find out the latest and greatest on ranking questions. Good thing I did since I found this! (Get yourself a copy already!)
Image from Caroline Jarrett's book Surveys That Work. The subheading reads "A final word: avoid ranking questions."
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Danielle Cooley
@dgcooley
Behold, the least-frequently-updated dialog in all of software. (Maybe it's even the original?) Why can't I type in my template number? Why is it in alpha order by number? (Why are there 68,337 different templates when many are identical?) #UX #UI #sad #MSWord
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Danielle Cooley
@dgcooley
A holiday gift idea for everyone on your #UX list. 😁🎁
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Dan Berlin
@banderlin
·
The authors of @OReillyMedia's #97UXThings are happy to support our first two non-profits with the book royalties: @CRXLAB and @civicdesign. Hopefully y'all like the book and we can donate to many more in the future! bit.ly/2TwzEuT
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Danielle Cooley
@dgcooley
10 years after switching to mac, I still want to go to Window > New Finder Window instead of File > New Finder Window. (I'm in the Window menu in the first place to see if the window I want is already open or not.) Oy.
Danielle Cooley Retweeted
Joy Sanchez-Taylor
@JsanchezTaylor
Today is the day—Diverse Futures is published!!! I don’t have my author’s copies yet, but I promise to post fun reaction photos and videos soon. For all of my friends who have kindly pre-ordered: I would love to see a picture of you with the book and hear your reactions.
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The Ohio State University Press
@ohiostatepress
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DIVERSE FUTURES: SCIENCE FICTION AND AUTHORS OF COLOR by @JsanchezTaylor looks at how authors like #OctaviaButler #TedChiang & #SabrinaVourvoulias leverage #scifi tropes to comment on issues of inclusiveness. Happy #PubDay! ow.ly/OX9350FH39X #LiteraryStudies #RaceStudies
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Danielle Cooley
@dgcooley
The original original problem is one that I also thought had been prevented in the first place. My already-revised address was also not reflected in the other system. Fix takes 24 hours to proliferate. So o guess I find out tomorrow if my present issue is actually solved. 2/3
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Danielle Cooley
@dgcooley
Since everyone is on the edges of their seats - 3 hours total. Four phone calls. This screenshot is the third, which I left running while I called a 4th time from a different phone. Problem was something I thought was resolved 2 months ago, and 1/
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