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  1. Our 2020 event features 3 stars from our PM, Design, and Engineering teams discussing a product launch from 3 different perspectives, come say hi!

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  2. 24. sij

    Saddened to hear the news of ’s passing. An amazing man, and a personal hero of mine, who very much defined how I will measure my life. May he Rest In Peace.

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  3. 24. sij

    Some product decisions are rational. Most product decisions are rationalised.

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  4. 23. sij

    I built a workflow to enact this "calendar your emails" approach using and their packs feature. So easy & powerful. (and I've yet to really scratch the surface)

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  5. "I can see a better time when all our dreams come true..."

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  6. "So, like, are we on track for our roadmap commitments?"

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  8. Thanks to everyone who has shared feedback thus far. It's been fun to do. You can find "Intercom on Product" on iTunes/Spotify/Stitcher/Whatever. RSS also here: Q: What would you like to us talk about next?

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  9. And last month we discussed strategy - the ingredients of a product strategy, - the difference between company vs. product strategy, - how to evaluate a strategy when handed one

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  10. Sixth we spoke about the common mantra of focusing a team on “outcome vs. output” and how that’s too narrow a way to think, instead consider + measure inputs, outputs and outcomes.

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  11. Fifth we discussed speed as a product feature, the rise of keyboard-first products, and the market-limiting dangers of being *too opinionated* with your product.

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  12. Fourth was all about our product principles: - how we created them, - what makes a good principle (vs. a truism) for product teams, - how to use them to streamline decision making.

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  13. Thirdly we discussed “Product Forums” our meeting focussed on making the most important decisions in high stakes projects, and what’s needed to inform them.

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  14. Secondly was how to listen to product feedback from customers, especially in the moments right after launch

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  15. Our first episode was about Product Quality: - how do you set the bar for product quality, - how do you think about the trade off vs. speed of shipping - how universal must your standards be

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  16. In April and I started a ~monthly podcast all about building product. We’re about to release our 8th episode, so I figured it’s finally a good time to start talking about it…

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  17. I don’t think enough is made of the fact that Microsoft’s value has increased by $800B since took over. Eight. Hundred. Billion.

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  18. 32 year old Des was really onto something with this idea.

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  19. Thanks to the massive crowd who came along. A write up of the talk is here: and an older version of the deck is here:

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  20. If you're at I'll be speaking at the stage in one hour (11:10am) all about how Retention is the new Conversion. Come say hi!

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