Evidently all airlines gave up customer satisfaction as a goal. If they want to make it hard on us, we can do the same right back
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Definitely entitled to her opinion, and to express it, no matter who she pisses off. Delta equally entitled to "fire back".
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So they claim to know what unacceptable behavior is when others do it but can't seem to figure it out for themselves?!?!
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It was her opinions...
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In 2017: Facts "feel" like insults. Customers who expect what they paid for are "bullies." Companies "hit back".
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