That article could not be more incorrect. There is nothing in the CDA that says they have to be content neutral or cannot moderate as they see fit. The CDA was passed for that reason, to protect them from moderation liability. If they get it wrong, the marketplace can fix it.
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Twitter loves to be a social media cop.
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Well, that article was completely detail free about the disparaging remarks it aimed at someone wearing a yellow badge. If there are "thousands" of bannable remarks by Loomer, as the article suggests, it probably shouldn't be all that difficult to provide a few specifics.
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