Just got a call from the manager of the Apple store that gave the bad service last week. http://1rg.blork.ly/
@jonhusband -- yes! they read my email, and want to do better. he listened, apologized, and outlined steps he would take to fix problem.
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@davewiner .. helps build future business and reinforces a key pillar of the brand, no ? Good for him & Apple .. and you ;-)Thanks. Twitter will use this to make your timeline better. UndoUndo
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@davewiner < he listened, apologized, and outlined steps he would take to fix problem.> that's 'social' business, no ? -
@jonhusband -- it's not a new idea. my grandfather who was born in 1898 practiced it too. He called it "pay for your sins."
End of conversation
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