The issue is the Google logins we have for the account are no longer attached to our Brand Account, so we can't access our content. We have a feeling this has something to do with the doing away of Google Plus, because when we get emails about new comments they come from our
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Replying to @data_networks @TeamYouTube
Google Plus email address (datanetworksinc-0991@pages.plusgoogle.com). When I try to login through the email address, there is no option to reset the password.
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Replying to @data_networks
Just confirming – when you log in, is there an error pop-up? If so, send us a screenshot of it. Also, send us your channel URL so we can look into this further!
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Replying to @TeamYouTube
When I go to login, I click "Forgot Password," which takes me here. We don't know the password for this login, and none of our other logins have our channel content on them. Our channel URL is https://www.youtube.com/user/DataNetworksInc …pic.twitter.com/UI8oWElzyN
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Replying to @data_networks
These steps may help you regain access to your account: https://yt.be/help/nr5L . Use any of the devices and/or browsers that were typically used to access the account. Here are more tips to help you through the process: https://yt.be/help/KyrL . Keep us posted!
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Replying to @TeamYouTube
So the issue isn't getting into that account, it's accessing our content within our brand account. As you can see here, none of our content appears when we login. Where is our content?pic.twitter.com/WcOt8QGrPP
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Replying to @data_networks
Hmm, this is weird. We might need to investigate this further. Can you follow us, so we can DM you?
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Replying to @data_networks
Sorry if we missed your tweet – can you try accessing your channel here: https://www.youtube.com/channel_switcher …? Check if you'll be able to manage your channel there. Let us know if you see otherwise.
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Replying to @TeamYouTube
@TeamYouTube We have already tried that- unfortunately, there is still no content here. Our content still exists on YouTube, but we have no way of accessing it or adding to our channel. Please help!pic.twitter.com/8jzZFZFW90
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@TeamYouTube Any chance of someone contacting us directly as previously promised? We really need to access our YouTube brand account, and have exhausted all of your suggestions so far.
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