The delivery speeds starts once it is handed over to us, I'm sorry for any concern - Ashleigh
48 hour delivery, to me, means 48 hours from when I confirm an order, not 48 hours from when @parcelforce bother to collect from a supplier.
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Snail paced collection doesn't help with your tiered by speed claims then. Your customers pay a premium for speed that isn't delivered. Bad!
End of conversation
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