In the way I couldn't collect tickets and get on the train as the reference was not properly registered
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Replying to @darachennis
...staff at the station regarding this? Thanks Massi
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Replying to @thetrainline
Yes. I spoke to Eno at booth 11 at 20:20 who checked booking and confirmed there was nothing on record. I then bought tickets
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Replying to @darachennis
Ok. Can I ask if you tried to collect the tickets with the payment card that was used for the booking? - Andy
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Replying to @thetrainline
Booking was made on my behalf, so no. Same card used to collect for same trip 2 wks ago. As such, expect no diff in behaviour.
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Replying to @darachennis
...This is stated prior to purchase and again in the confirmation email. Thanks, Massi
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Replying to @thetrainline
The tickets were booked on my behalf. Is that too difficult for you to comprehend?
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Replying to @darachennis
...collection. As the collection information was clearly stated when the booking was made, we are unable to...
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Replying to @thetrainline
As I keep stating. I did not make the booking. Booking was made for me. So don't quote information I don't have as an excuse
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Replying to @darachennis
Hi there, I'm sorry however this information was made available at the time of booking and therefore this should have been...
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"should have" Don't explain your broken process to me. Fix the process. And take responsibility for the consequences.
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