@thetrainline Luckily I got into Euston early. My booking reference wasn't registered so had to buy extra tickets. Absolutely farcical.
The tickets were booked on my behalf. Is that too difficult for you to comprehend?
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...collection. As the collection information was clearly stated when the booking was made, we are unable to...
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As I keep stating. I did not make the booking. Booking was made for me. So don't quote information I don't have as an excuse
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... issue a refund for Advance tickets. Thanks, Massi
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This is fraud. *You* did not register the booking. Punting on responsibility and making the customer pay is criminal theft.
End of conversation
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Hi, the account holder should have passed this information onto you or got in touch with us as we may have been able to ...
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...resolve this prior to travel. As you mentioned you were able to collect the ticket using the same card a couple of weeks ...
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...ago, this could be due to the booking being made on a different account or through PayPal, as this would allow anycard ...
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