@thetrainline Luckily I got into Euston early. My booking reference wasn't registered so had to buy extra tickets. Absolutely farcical.
Yes. I spoke to Eno at booth 11 at 20:20 who checked booking and confirmed there was nothing on record. I then bought tickets
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Ok. Can I ask if you tried to collect the tickets with the payment card that was used for the booking? - Andy
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Booking was made on my behalf, so no. Same card used to collect for same trip 2 wks ago. As such, expect no diff in behaviour.
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