Looking at our response times and only 75th percentiles are looking good. Quite similar to averages. But we know that 95th matters. Right?
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Replying to @vcaraulean
good question,
@giltene has good stuff about that1 reply 0 retweets 0 likes -
Replying to @ruslanrusu
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@ruslanrusu@vcaraulean think of it this way: What does the quality of 75%ile of bites of pasta tell you about diner reaction to the dish?1 reply 3 retweets 4 likes -
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does it not show that the diner ate something?
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“75% of the bites taken did not disgust the diner” says nothing (good or bad) about diner satisfaction
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Replying to @giltene @switchology and
Using that metric does say a lot about a business’s general acceptance of customer disgust, tho.
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Replying to @giltene @switchology and
Saying “9 out of ten patients I saw didn’t die the same day” exhibits a disqualifying attitude.
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Replying to @giltene @switchology and
Benchmarketingpic.twitter.com/UnsLRKifdZ
2:57 PM - 15 Dec 2016
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