every time I use the e-passport thing, it’s either amazing or a total disaster. Came through LHR on Thu and they were “closed”!
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It's bad UX. Even the border security folk hate the new system!
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I’ve also been locked in an e-passport booth at LHR because the terminal crashed; would have taken a pic for
@KevlinHenney but…Thanks. Twitter will use this to make your timeline better. UndoUndo
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