This week's support horror...
Them: Tough not our problem, deal with it.
Me: Ok, ... the other side agreed to fix it.
Them: we must investigate, please share privileged details...
Me: Tough, not my problem. Resolved my end. Your ball.
Them:
But, ...
Me: Have a nice day 
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Replying to @darachennis
Time from beginning to resolution your side 1 hour?
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Replying to @darachennis @PaulsPrattle
I studied for 2 evenings before that phone call. Found a resolution with zero downside my and the other end ( the correct resolution by all identified decision vectors )
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Replying to @darachennis
Knowledge aforethought. Plumber, 5c washer 95€ call out.
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Replying to @PaulsPrattle
5c for call-out, 95€ for knowing how to use the washer
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Replying to @darachennis
Knowing it was that washer is the 95. Either way, I will now hand wave and in a most egregious fashion and mutter whatever. :-)
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Replying to @PaulsPrattle
Wasn't solvable using US/UK management style. So I solved it via Swedish method. That was unexpected I think...
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Replying to @darachennis
Nobody expects the unexpected. If you had used the expect scripting language for this then you get 100 stereo bonus points which count toward that great prize your very own stereo toothbrush. :-)
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Next time I'm in Dublin I'll give you the redacted GDPR compliant version of the story!
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Replying to @darachennis
Redaction is better than retraction. In other news I was in Sova at lunch today with a couple of colleagues. Nice. :-)
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Replying to @PaulsPrattle
Soon, maybe circa Halloween. Maybe
@phickey will pop up from down under for dinner
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