This week's support horror...
Them: Tough not our problem, deal with it.
Me: Ok, ... the other side agreed to fix it.
Them: we must investigate, please share privileged details...
Me: Tough, not my problem. Resolved my end. Your ball.
Them:
But, ...
Me: Have a nice day 
Wasn't solvable using US/UK management style. So I solved it via Swedish method. That was unexpected I think...
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Nobody expects the unexpected. If you had used the expect scripting language for this then you get 100 stereo bonus points which count toward that great prize your very own stereo toothbrush. :-)
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Next time I'm in Dublin I'll give you the redacted GDPR compliant version of the story!
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