This week's support horror...
Them: Tough not our problem, deal with it.
Me: Ok, ... the other side agreed to fix it.
Them: we must investigate, please share privileged details...
Me: Tough, not my problem. Resolved my end. Your ball.
Them:
But, ...
Me: Have a nice day 
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I studied for 2 evenings before that phone call. Found a resolution with zero downside my and the other end ( the correct resolution by all identified decision vectors )
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Knowledge aforethought. Plumber, 5c washer 95€ call out.
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