If you are in accounting, you best be acutely aware of how threatened you are by software automation.. it makes some sense to prefer a system with UX barriers high enough your client can't peek over the edge and realize they don't need you?
Someone claiming to be a former dev manager from Quickbooks says that Quickbooks purposely makes its UI complicated and hard to understand. Is this really possible? This seems pretty weird even after reading the justification.pic.twitter.com/VVoFpQ8pVk
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Combine that incentive with artificial barriers from certification and actual barriers from clients preferring a local accountant they can sit down with, and perhaps that's enough to keep competitors with better software at bay?
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I once heard a similar argument from a professor involved in multi-touch user interfaces. His students developed a very intuitive UI for a complex medical device. The operators hated it because they felt their job was threatened as it was now very easy operate the medical device.
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I have no idea, but I find it disturbingly plausible.
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seems more like the dev is saying that they have no incentive to improve the UI, rather than it being deliberately bad. this seems plausible and there are plenty of other pro-level tools that have a very poor UX
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Definitely true in plenty of cases. People expect “professional” software to be hard to use. If it is easy it must not be serious. Sort of like adding in fake progress bars the make it feel like the software is doing more work. TurboTax definitely does that.
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I've worked on a product that was deliberately made hard to use so that we could sell consulting on how to set it up and integrate it.
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I once had an argument rather like that with my boss, who insisted on a clumsier design because it was "more professional".
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Sounds like they might be conflating two or three things here: (1) Intuit have long lobbied US governments against simplifying tax rules; simpler rules might make their software obsolete. (2) Users resist (UI) change (3) UI that makes pros efficient is often not beginner friendly
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