Spent all day looking at NYC-area apartments; talked to exactly 1 person who didn't blatantly lie to us. What's the point of this strategy?
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Had the same exp looking for used cars in the pre-CarMax era. CarMax wiped the floor with scummy dealerships. Why'd it take so long though?
Did it take 50 years for someone to realize that not obviously scamming your customers works or did something else change?
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I honestly have no explanation... Except that there are basically no repeat customers for brokers. A small handful make a business
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It does work, is the problem. Requires a lot more competition to change.
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When is quality(reliability/delivery/etc) worth the cost (i.e cheaper than marketing)?
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only when the Mgmt is playing for long term for customers who come looking from.word of mouth and stay brand loyal ...
End of conversation
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scamming customers works because they're buying non-returnable goods infrequently.
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