Daniel Jalkut
Returning some Lands’ End boots that I’ve worn moderately for ~4 years, because they … fell apart. Awesome policy. http://www.landsend.com/aboutus/values/guaranteed-period/ …
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@danielpunkass why would you need to buy new boots if they just replaced your 4 year old ones?
Michael Pryor
@michaelpryor BUT a timely reply from you because I have long held Fog Creek’s satisfaction guarantee as an example to aspire to.
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@danielpunkass :awthanks: -
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@danielpunkass@michaelpryor Yep. I once got a refund for FogBugz. A few years later, tried it again. Now been using it for about 7 years. - Show more
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@danielpunkass@michaelpryor If a customer feels shafted, immaterial whether expectations are/were reasonable. Cheaper to make 'em all happy
Michael Tsai
Rich Armstrong
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