Customers may churn for not knowing everything. Reach out and ask why, offer a solution to win them back!
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My new favorite indie maker: @pbteja1998
I tried out his Notion
blog product feather.so earlier today.
I loved it, but cancelled. I wanted to use a sub-directory vs sub-domain.
He reached out within a few hours. I told him.
30 min later: I'm a paying customer.
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