![[deːɐ̯ ˈkøːnɪk]](https://pbs.twimg.com/profile_images/768011029674598400/FPQ99KVy_normal.jpg)
How the found it? Probably, a bad charging cable, by accident was reseting all the time... And a curious engineer decided to investigate... No way it was by design, otherwise the watchdog would be monitoring <ctrl> <alt> <del>
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My suspicion is the planned fix didn’t work, but they found an externally triggerable workaround investigating why.
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From my experience w/the surface team I'd guess this was actually implemented and not discovered by accident.
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I’m going to immediately defer to what sounds like direct experience — but you think they’d *choose* cable insertion over polling the keyboard in that magic state?
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Actually I wonder if an engineer that owns power subsys thought about it, and deduced he could get the counter to roll over, and rolling that over would kick these other systems into play, with all of this simply being in the design for some worst case thing (cable got gnawed on)
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Well, you know. A simple hardware reset button would have been too simple… right?
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No pc has had a hw reset button in over 20 years - it's linked to a mobo jumper which is controlled through ACPI.
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Hmm. There is a reset pin generally.
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This is god-brain level support engineering.
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Sweet jesus and I thought trying to walk someone through an SMC reset on a Mac was a nightmare... Serious props to that support tech though for finding the fix.
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Have you ever tried to image a
@surface with PXE? Even more goofy key combinations (though not nearly as insane as this one). Good to know that after-sales support for consumers is solid though.Thanks. Twitter will use this to make your timeline better. UndoUndo
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I love the phrase about appreciating that Microsoft engineered thought through the failure modes so well, enabling a path to recovery. I’m also impressed that customer support gave them this solution. Not my typical CSR interaction! (“Please reboot your router”)
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The only thing worse than having to go through the idiot steps when talking to customer support is those rare but painful times when the idiot step was in fact was the solution.
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Found a bug the other day touching the screen would turn it off (the screen, not the surface). Good it was fixed by just a driver update.
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Touching the touch screen touches the surface wrong, causing it to go out of touch
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Tiny reset switch and a paperclip. Let’s get back to that.
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Was trying to work out how to hold (win)-(alt)-(shift)-x and the power button all whilst inserting and removing a USB.... But great job that support!
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fuck.surfaces
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Cool UI Design user story, bro!
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