@EMISGroup @ptaccesshelp Just heard from patient who clicked on her condition "recurrent subluxation of shoulder" and got results for cystitis in women, recurrent miscarriage and abdominal pain in children. Your app isn't fit for purpose!
As a 'trusted space' you should be linking to accurate AND appropriate information. This is the same problem that I have already brought up with regards to Lentigo linking to sexually transmitted disease and circumcision. Your app is a joke with patients.
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Hello Jennifer, I’m sorry you feel that way. We have made a number of changes based on the feedback you’ve provided us with previously, include a change to the results for Lentigo. We’ll be continuing to listen to patients and making sure we react to suggestions.
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Thank you for listening to patients and making changes (although the Lentigo one hasn't filtered through) but wouldn't it be better to change the algorithm rather than making tweaks? If 'trusted' search results are not relevant, patients will go to google anyway.pic.twitter.com/7UPUu2Wc6i
End of conversation
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