YakCX

@cx_yak

Boutique B2B Customer Experience Consultancy

Vrijeme pridruživanja: kolovoz 2019.

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  1. prije 6 sati

    Really excited to be working with the as a customer experience consultant member & to deliver training having worked in the industry for 12 years

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  2. prije 21 sat

    Make your customers laugh a little, smile a lot, feel warm inside or incredibly relieved because you helped them when they had lost hope. Competition is biting at your heels & taking CX seriously. Focus on making your customer remember you. Find a little place in their mind.

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  3. 3. velj

    🐃 Make Customers Feel Alive🐃 It's up to you to understand your customers. Work out how to make experiences memorable so they find a comfortable little place in your customer's mind 🧠 Be where your customer goes looking when asked "Who would you recommend?" 📸@ellelorean.co

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  4. 2. velj

    Really excited to be a part of this exciting CX conference coming to Birmingham in March! Early Bird tickets available now!

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  5. 23. sij

    What a week in Saudi! My first trip to the Kingdom was great. Delivering CCXP training to a great group with Multifarious Experience’s Hassan.

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  6. 23. sij

    Are you based in the Midlands? Come along on Monday for a night talking about Customer Loyalty in hospitality 👍🏻 @MidRetailForum

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  7. proslijedio/la je Tweet
    17. sij

    Keeping people on the internet honest is a tricky job what with all the fake news and cat-fishing online🤔. Enter: our latest feature to make the internet more honest.

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  8. 17. sij
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  9. 16. sij

    Great to hear from John talk about CX Maturity & why CX programmes fail for the network event 👍🏻👍🏻

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  10. 16. sij

    I’m very proud to be a member of such a forward thinking industry body. The are doing a great job for merchants & suppliers with lots of big plans in the pipeline. In 2020 I’ll be working with them to deliver training & customer focused support to the industry.

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  11. 15. sij

    Really looking forward to the event at in London tomorrow and mingling with the lovely UK CX crew!

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  12. 6. sij

    Make 2020 your year, start with understanding your customer... shares how we need to think about collecting 'x-data'. It’s not just data on HOW customers consume our products but how they THINK & FEEL about them. #

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  13. 14. pro 2019.
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  14. 13. pro 2019.
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  15. 12. pro 2019.

    Peter Simpson from sharing the benefits of a strong review strategy to the builders merchant & supplier sector. Great to see & myself are both Trustpilot Partners to help drive ££ results from better customer experiences

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  16. 12. pro 2019.

    Great to hear from John Newcomb at the Supplier conference, the BMF are really pushing forwards at pace with supporting the building industry

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  17. 11. pro 2019.

    Have you bought your copy of the best new Customer Experience book on the block?

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  18. 11. pro 2019.

    Did you know I'm a Partner? That means I can help get your review strategy on point and ensure future customers know just how great your business is. Get in touch see how I can help.

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  19. 11. pro 2019.

    Bloody love listening to ! Such CX wisdom! I’m really enjoying catching up on yesterday’s

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  20. 11. pro 2019.

    🐃 What is your customer retention rate? Find out why customers leave, what frustrates them, what matters most and fix the issues - test things & learn from them. Salesforce on calculating Customer Retention Rate (CRR)

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