Joana van den Brink

@CX_Joana

Senior Analyst Serving Customer Experience Professionals at Forrester Research

London, UK
forrester.com
Joined October 2013
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  1. Retweeted
    1 Sep 2014

    World ’s Month has begun, uniting the world together in the fight to raise awareness

    2 replies 66 retweets 11 likes
  2. 28 Aug 2014

    Forrester Research is looking for a Senior Analyst, Serving Customer Experience Professionals London -

    1 retweet 2 likes
  3. Retweeted
    16 Apr 2014

    Its not too late! Join for the free Index France webinar at 10:00 hrs this morning:

    9 retweets 3 likes
  4. Retweeted
    15 Apr 2014

    Its not too late! Join other UK leaders at 10 AM UK for the free webinar on our Index UK:

    5 retweets 2 likes
  5. Retweeted
    7 Apr 2014

    Benchmark your Voice of the Customer Program: Participate in Forrester’s upcoming research:

    7 retweets
  6. Retweeted
    2 Apr 2014

    Join for a complimentary webinar on Forrester’s 1st Index France, April 16 @ 10 AM CET:

    2 retweets 1 like
  7. Retweeted
    2 Apr 2014

    Amazon #1 Customer Experience Index français. présentera les résultats - webinar gratuit le 16/04 avril: .

    1 retweet
  8. 3 Apr 2014

    Don't miss our complimentary webinar on Forrester’s first Index UK, April 15 at 10 AM UK time:

  9. Retweeted
    15 Mar 2014

    Just had a wonderful appt with with my Mum. Amazed at the thoroughness and delicacy which they afforded her

    1 reply 3 retweets 1 like
  10. 28 Nov 2013

    Dolf van den Brink of Heineken USA, on Transparency

  11. Retweeted
    20 Nov 2013

    Declan Collier "recognise the opportunity technology gives you but work out your proposition first"

    1 retweet
  12. Retweeted
    20 Nov 2013
    Replying to

    re: 'Finding better ways to use tech = key to better serve customers,' CEO Collier on > Yes!

    1 retweet
  13. Retweeted
    20 Nov 2013

    Mobile is shifting customer expectations about what is possible... Quickly!

    2 replies 76 retweets 18 likes
  14. Retweeted
    20 Nov 2013

    using geolocation eBay can deliver your product directly to you... wherever you are. Wow

    2 retweets
  15. Retweeted
    20 Nov 2013

    Mobile opportunities are mostly untapped as many companies struggle to capitalize...

    3 replies 34 retweets 12 likes
  16. Retweeted
    20 Nov 2013

    'The smartphone is like a cookie in the real world letting retailers track customers' says at Forrester forum

    1 retweet
  17. Retweeted
    19 Nov 2013

    Four key phases to achieve maturity: 1. repair, 2. elevate, 3. optimize, 4. differentiate

    2 replies 76 retweets 25 likes
  18. Retweeted
    19 Nov 2013

    30% of customer calls averted by peer systems where customers answer other customers questions for Sky.

    5 retweets 3 likes
  19. Retweeted
    19 Nov 2013

    Attending Forrester's European Customer Experience Forum in London. The event is sold-out, and the keynote room looks amazing!

    3 retweets 1 like
  20. Retweeted
    9 Nov 2013

    INSPIRE your friends & family - let's fight the stigma around dementia together

    3 retweets

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