Wait really? You really actually did not follow the literal idea that sometimes you give customers things they like but don't need? Really?
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Replying to @csilverandgold @CarverJohnny and
The first tweet made sense. I fucking hate contacting my bank for a specific reason and getting routed through 87 prompts. The second tweet?
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Replying to @BurtonHat @CarverJohnny and
Oh I guess you just haven't seen the tech/social companies that came out with cool new products that were equivalent to buses and roommates.
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Replying to @csilverandgold @CarverJohnny and
Online only customer support can SUCK massively. But responsive and timely online support is still valuable.
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Replying to @BurtonHat @CarverJohnny and
Sure but I'm just saying nothing is faster than a phone that gets answered. It just costs a lot to get phones answered fast.
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Replying to @csilverandgold @BurtonHat and
Or actually the other solutions may be faster, but it's about the human factor of knowing a person is doing something to help me now.
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Replying to @csilverandgold @BurtonHat and
An email just goes into a void and you have no idea what, if anything, is happening.
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Replying to @csilverandgold @CarverJohnny and
I’ll just say I’ve had bad phone experiences too (although mostly with banks). Good support can happen via multiple mediums.
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Replying to @BurtonHat @CarverJohnny and
But live support is important for emergencies. I could even deal with a live chat service. But "hit up my DMs" is not acceptable support imo
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Replying to @csilverandgold @CarverJohnny and
I can’t disagree with that. I guess I’m assuming most emergencies would be handled with 911.
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To me "you think I owe you $2mil" is an emergency, lol.
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Replying to @BurtonHat @csilverandgold and
Having a landline is a legal requirement for a minicab company. It is an issue
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