Exactly.
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Replying to @CarverJohnny @csilverandgold and
Or more accurate. The percentage of issues that need a phone call may be incredibly low, making a phone number inefficient.
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Replying to @BurtonHat @CarverJohnny and
So the thing is, there's a word for providing things that customers find pleasant even if they might not need them. I believe it's "service"
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Replying to @csilverandgold @BurtonHat and
But don't worry. I'm sure big tech will discover "uber but for customer service" in a few months, like y'all did roommates and buses.
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Replying to @csilverandgold @CarverJohnny and
I have no idea what you’re trying to say. Sorry.
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Replying to @BurtonHat @CarverJohnny and
Wait really? You really actually did not follow the literal idea that sometimes you give customers things they like but don't need? Really?
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Replying to @csilverandgold @CarverJohnny and
The first tweet made sense. I fucking hate contacting my bank for a specific reason and getting routed through 87 prompts. The second tweet?
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Replying to @BurtonHat @CarverJohnny and
Oh I guess you just haven't seen the tech/social companies that came out with cool new products that were equivalent to buses and roommates.
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Replying to @csilverandgold @CarverJohnny and
Online only customer support can SUCK massively. But responsive and timely online support is still valuable.
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Replying to @BurtonHat @CarverJohnny and
Sure but I'm just saying nothing is faster than a phone that gets answered. It just costs a lot to get phones answered fast.
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Or actually the other solutions may be faster, but it's about the human factor of knowing a person is doing something to help me now.
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Replying to @csilverandgold @BurtonHat and
An email just goes into a void and you have no idea what, if anything, is happening.
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Replying to @csilverandgold @CarverJohnny and
I’ll just say I’ve had bad phone experiences too (although mostly with banks). Good support can happen via multiple mediums.
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