Switch to @lyft. Better customer service.
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The first tweet made sense. I fucking hate contacting my bank for a specific reason and getting routed through 87 prompts. The second tweet?
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Oh I guess you just haven't seen the tech/social companies that came out with cool new products that were equivalent to buses and roommates.
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Like, so, customers like having a person to talk to. So you don't do it cause it's the most efficient, you do it cause customers like it.
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Am I crazy? Is that a confusing concept???
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