They don’t have a phone number for the public. It’s ridiculous.
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Or more accurate. The percentage of issues that need a phone call may be incredibly low, making a phone number inefficient.
So the thing is, there's a word for providing things that customers find pleasant even if they might not need them. I believe it's "service"
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But don't worry. I'm sure big tech will discover "uber but for customer service" in a few months, like y'all did roommates and buses.
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I have no idea what you’re trying to say. Sorry.
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