Yeah, I especially appreciate business cards w/ store lead’s name and email. Shows they’re willing to put their name on the place and that they’ll personally read feedback.
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I don’t think it’s a lack of infrastructure, it probably has to do with execution and effort.
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How would you do feedback in a physical establishment, without being (experienced as) disruptive to the customer experience?
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Businesses that don’t, also don’t recognise the opportunity it presents to improve their service and build customer loyalty!
End of conversation
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That's what waiters/shop assistants are for (or should be, at least).
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They don’t want to know the truth
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I’m an Indie Hacker and we’re building an app called Vocal to solve this problem!! Follow us
@vocal_app for updates
(Current web app only available in Edinburgh
so no use to you today I fear)Thanks. Twitter will use this to make your timeline better. UndoUndo
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- So true. It is because they don't understand the importance of feedback.
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