1/2
Earlier today a small number of users experienced unauthorized activity in their accounts. All funds are safe.
In an abundance of caution, security on all accounts is being enhanced, requiring users to:
-Sign back into their App & Exchange accounts
-Reset their 2FA
Conversation
2/2
This update will be rolled out to users progressively over the next few hours.
Once complete, withdrawals will be re-enabled.
We understand this may be an inconvenience, but security comes first.
Thank you for your support.
350
239
1,307
Hello there! Please DM us your referral code so that we may offer you more information on how to reset your 2FA. Thank you!
2
1
I don't know what means "All funds are safe"... in my case, the btc are gone, there are a few transactions executed... signed, on the blockchain...
3
3
Hello there, please send us a Direct Message with your referral code so that we can review your account and assist you accordingly. Thank you!
1
1
Show replies
Now I'm locked out of my account because I can't use the email associated with it. Is there a customer support anywhere to figure this out?
12
14
Hello, we would be glad to assist you in regaining access to your account. Please send us a Direct Message with your referral code. Thank you in advance!
18
3
Show replies
Hello. You are welcome to send us a direct message, so we could offer assistance with the login difficulty you have experienced. Please include your referral code in the message as well. Thank you.
I cant enable my 2fact auth. It keep showing a sort of error. What should I do?
4
7
Hello! We would love to assist you with your 2FA enquiry. Please DM us with your referral code.