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Earlier today a small number of users experienced unauthorized activity in their accounts. All funds are safe.
In an abundance of caution, security on all accounts is being enhanced, requiring users to:
-Sign back into their App & Exchange accounts
-Reset their 2FA
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This update will be rolled out to users progressively over the next few hours.
Once complete, withdrawals will be re-enabled.
We understand this may be an inconvenience, but security comes first.
Thank you for your support.
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Hello there! Please DM us your referral code so that we may offer you more information on how to reset your 2FA. Thank you!
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I don't know what means "All funds are safe"... in my case, the btc are gone, there are a few transactions executed... signed, on the blockchain...
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Hello there, please send us a Direct Message with your referral code so that we can review your account and assist you accordingly. Thank you!
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Now I'm locked out of my account because I can't use the email associated with it. Is there a customer support anywhere to figure this out?
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Hello, we would be glad to assist you in regaining access to your account. Please send us a Direct Message with your referral code. Thank you in advance!
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Hello. You are welcome to send us a direct message, so we could offer assistance with the login difficulty you have experienced. Please include your referral code in the message as well. Thank you.
I cant enable my 2fact auth. It keep showing a sort of error. What should I do?
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Hello! We would love to assist you with your 2FA enquiry. Please DM us with your referral code.







