We are proud to be mentioned as one of the "23 AI startups to watch" by . See the full list👉beckershospitalreview.com/innovation/23-
Follow
Cresta
@cresta
Cresta’s Tweets
Partners With To Deliver AI-Driven Real-Time Intelligence For The Contact Center
Zayd Enam
martech360.com/customer-exper
#newsmedia #martech #news #marketingtechnology #martech360
1
1
Cresta’s #RealTimeIntelligence platform helps financial businesses drive better #CX, ensure compliance, and unlock revenue opportunities—all while helping managers and agents work more efficiently and effectively. Click to learn more:
1
We are proud to announce our recently developed integration with !
Zoom Contact Center customers now have the ability to deploy real-time voice integration in their contact center using Cresta's advanced AI-driven, real-time intelligence layer. 🤓👉prnewswire.com/news-releases/
1
Cresta partnered with leaders to deliver AI-powered Real Time Intelligence that guided agents and enabled remote coaching, turning the Sales Chat team into the most lucrative sales team in their contact center. 👉 cresta.com/customers/blue
0:20
53 views
1
Insurance companies that use Cresta have seen significant reduction in ramp time, increase in conversions, and increase in adherence. Learn more about it: cresta.com/industry/insur
#AI Coaching
Cresta Agent Assist gives every agent their own personal AI-powered coach on every phone and chat conversation. That helps agents improve soft skills and follow proven best practices.
Learn more about AI Coaching: cresta.com/product/agent-
2:06
46 views
2
2
We are proud to be included for the second year in a row on ' Top 40 Intelligent Applications list! See the full list here: madrona.com/ia40-2022/
2
3
Congratulations to the 2022 #IA40 Mid-stage companies! We'll celebrate all the winners on Nov. 2 @ the IA Summit — but first, read more here: madrona.com/ia40-2022/
5
15
Join Cresta Product Manager, , for a complete overview of #CrestaOpera and its easy to use, powerful capabilities to supercharge your contact center with automated coaching, immediate visibility, and self-serve management. Register now!
1
1
Our very own is speaking at ' first-ever Intelligent Applications Summit on Nov. 2. The Summit will explore topics such as emerging trends that matter in #ML & #AI & why we believe Intelligent Apps are the future. 👉 ia40.com/ia40-summit
4
4
How can financial services leaders build better #CX to foster a loyal customer base? In a complex industry growing more saturated, a few key opportunities to stand apart have emerged. Read our latest blog post to learn more. 🤓 👉 cresta.com/blog/how-to-bu
1
3
How does Cresta help customers boost sales and create a better experience for customers? 🤓 👉 cresta.com/case-studies/d
1
#CustomerServiceWeek 😊😀😁
As customer service agents grapple with high volume and increased pressure, it’s harder than ever to perform well. Agents who are good at their jobs are happier (and vice versa) — happy agents are less likely to leave.
1
Contact Center agents spend a whopping one-third of call time on post-call activities! Meet Cresta's Auto Summarization & Note Taking, and say goodbye to tedious tasks and after call work that are slowing down your agents. 👉 cresta.com/product/auto-s
1:41
29 views
2
🏆 We are very proud to be one of the unicorns nominated by in the 'Customer Service Software Startups 2022' category. This A-list of nominees includes the most promising startups leading the industry across the globe.
See the full list:
4
We recently launched a new version of the #Cresta's "Sales Performance Gap Report". We updated the case study, added new stats, and included some very insightful graphics. Curious to see what it looks like?
👉 cresta.com/ebooks/improve
Cresta’s Real-Time Auto Summarization & Note Taking automates away tedious tasks and free agents to focus on what matters most. Join us on Thursday, September 29th, 11:00 am PT / 2:00 pm ET to learn more: cresta.com/webinars/assis
2
When airlines leverage the power of real-time intelligence, they’re bound to see compelling results.
Check out our latest blog post to learn more!
👉 cresta.com/blog/how-short
1
1
teamed up with to help them increase revenue and transform their digital experience!
👉 cresta.com/blog/partner-w
#ContactCenter #AI #CX #DigitalExperience
2
1
#Cresta Knowledge Assist unifies siloed knowledge bases into one powerful real-time experience. Our #AI offers the right information at the right time, so contact center agents get the information they need to resolve customer issues fast. Learn more at cresta.com/product/agent-
0:40
29 views
1
Did you know agents spend a third of their time on after-call work?
Attend this #webinar to learn how #Cresta’s Real-Time Auto Summarization & Note Taking automates away tedious tasks so that agents can provide better service!
👉cresta.com/webinars/assis
Join Kevin Chang, Product Manager of Automation Services, at #Cresta for 's upcoming Best Practices Roundtable: "Seamless Customer Experience - Combining AI, VA with Live Agents"
👉crmxchange.com/roundtable/sea
Cresta is excited to share that we are speaking at 's Online Event, Modernizing Service Experiences With AI & Digital from September 13-15 at 12PM ET!
To join our session click here:
Whether you are in Retail, Telecom, Financial Services or another industry, Cresta's real-time intelligence platform can quickly layer into any contact center to help agents, managers, and leaders work together to grow revenue and improve efficiency.
1
🚀🚀🚀
Quote Tweet
30 Top AI Startups to Watch in 2022: startupsavant.com/ai-startups #artificialintelligence #tech #entrepreneur
@SoundHound @moveworks @ppl_ai @AiNektar @AbnormalSec @AEyeInc @arizeai @vsapiens_ai @nate_app @TempusLabs @toggle_ai @cresta @viz_ai @h2oai @ocrolus @dataiku @OpenAI
Show this thread
"Modern contact centers use real-time conversation analysis to coach agents on the optimal ways to respond to calls..."
Check out 's new article for :
2
On Sept 15th @nice will discuss the newest best practices and solutions which provide the greatest potential to enhance your customers relationships with your organization. #AI #VA bit.ly/3aTsaeI #CCTR #CX #contactcenter
1
1
Cresta’s Real-Time AI amplifies the best practices of top performers in your contact center and applies them across your team, guiding agents through customer conversations with coaching, assistance, and automation.
Learn more about Cresta Agent Assist: cresta.com/product/agent-
0:30
43 views
1
1
Cresta Director is your one stop shop for AI-enabled coaching, QA and performance management. It offers Contact Center managers visibility into frontline conversations and offers tools and workflows that accelerate performance management and QA.
🤓👉 cresta.com/product/direct
0:30
53 views
1
1
[Webinar]
Join us on Tuesday, August 23rd, at 11:00 am PT as we unveil our latest platform offerings with the launch of two new products, and exciting updates to Agent Assist and Director.
Save your seat: cresta.com/webinars/power
1
1
As an intelligent application (and #IA40 winner) - harnessing the power of automation to enable humans to work alongside technology was a deliberate choice for . & talk more about it in our latest episode of Founded & Funded: bit.ly/3PewinI
0:50
77 views
1
2
We’re partnering with in a back-to-school backpack drive to help kids in need of essential school supplies.
Support students in the Bay Area: info.sequoia.com/MjY5LUVUUC05Nz
Support students in New York City: info.sequoia.com/MjY5LUVUUC05Nz
1
1
Our CEO and founder, , sat down with from to discuss and his approach in building an intelligence based productivity suite. Hear the new Founded & Funded episode here! 🎙️👉 madrona.com/ia40-spotlight
#Cresta #AI
1
4
7
Our team of proud billboard parents at the ! Thanks for putting huge smiles on our faces.
#Cresta #ContactCenterAI #AI #NasdaqBillboard
1
5
Upgrades Its Real-Time Intelligence Platform 🧠
The company introduces two new features 👇
cxtoday.com/contact-centre
#cx #cxnews #ccaas #automation
1
1
Cresta brings more AI-powered insights and chatbots to the contact center
1
2
HUGE thank you to for featuring us for a second time! 🎉 We’re celebrating the launch of our summer release in style! Love seeing Cresta loud and proud in .
#Cresta #AI #CX #CustomerExperience #ContactCenter #CallCenter
1:30
162 views
5
7