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Conversation

Just spent 45 minutes on the phone with four

employees cancelling our service. The memes are all true, you wouldn't believe the excuses they tried.

This is your written notification that all comma.ai service has been cancelled as of 10/6

6:07 PM · Oct 6, 2022

Replying to

Update:

is claiming our service isn't actually cancelled. DM in picture. We have (consensually recorded) verbal confirmation that it was cancelled. Seems like they didn't actually click the button. There's no way this is legal. Hoping the

can help!

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Replying to

and

As a person in the industry, sorry. This written notification is meaningless to them though. That said, I thought Spectrum had San Diego. Interesting…

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Replying to

and

We have the phone call recorded and sent it by e-mail as requested too. Never hurts to have more documentation :)

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Cox Customer Care

Replying to

Hi, we don't want to lose you as a customer! I'd like to help. Please send a DM and include your full name and address. I'd like to do everything possible to keep you as a customer. -Steff

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Replying to

Nope, we *finally* cancelled our service this morning, and it was like pulling teeth. There was no way to prevent us cancelling, but after that experience we are *much* less likely to sign up for Cox again.

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Show replies

@barkleesanders

Replying to

and

File an fcc complaint and it will get cancelled in a week or so they don’t mess around when doing fcc complaint it’s the only way I deal with telco companies

Filing an Informal Complaint

The Federal Communications Commission gives consumers the opportunity to file informal complaints about problems with the communications services that the FCC regulates.

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Replying to

@barkleesanders

and

Great idea! We are doing this now.

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Show replies

Replying to

and

If they weren't the only option for Internet at my house I would drop them in a heartbeat. Your lucky you can use another service

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Cox Customer Care

Replying to

Hello, this does not sound good Larry. If you need assistance? Please DM us your name and complete service address. We would like to help. -Dan

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Cox Customer Care

Hello, this does not sound good. If you need assistance? Please DM us your name and complete service address. We would like to help. -Dan

Show replies