ComcastCaresVerified account

@comcastcares

The official support account for residential, mobile and business services from . Our team is growing to provide help & technical support.

Philadelphia, PA
forums.xfinity.com
Joined March 2008
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  1. 26 Dec 2018

    TV issues have been resolved for almost all customers. We apologize for the inconvenience and thank you for your patience.

    48 replies 2 retweets 53 likes
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  2. 26 Dec 2018

    Some customers are having issues with their XFINITY TV service. We apologize & appreciate your patience while we work to fix.

    142 replies 14 retweets 118 likes
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  3. Retweeted
    10 Dec 2018

    We are aware that customers are experiencing a service disruption in the Mountain View area. Our crews are on site and are working hard to restore services as soon as possible. Thank you for your patience and for being a Comcast customer.

    30 replies 6 retweets 22 likes
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  4. 23 Nov 2018

    We will proactively issue a $19.99 credit to any Xfinity TV customer who purchased "The Match" pay-per-view event. We hope Turner and Bleacher Report will do the same given that the event was made available by them for free on The Bleacher Report website.

    75 replies 71 retweets 227 likes
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  5. 23 Nov 2018

    Some customers may be seeing an incorrect price for today's pay-per-view event. Check here for more information:

    18 replies 3 retweets 4 likes
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  6. 12 Nov 2018

    Almost all customers should have their X1 channel guide fully restored. We appreciate your patience while we worked to fix.

    73 replies 3 retweets 36 likes
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  7. 12 Nov 2018

    Some customers are unable to see program information in the X1 channel guide. We apologize & appreciate your patience while we work to fix.

    45 replies 13 retweets 35 likes
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  8. Retweeted
    9 Nov 2018

    Comcast Opens 43,500 WiFi Hotspots to Aid Fire-Impacted Residents and Emergency Personnel

    14 replies 31 retweets 60 likes
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  9. Retweeted
    22 Sep 2018

    Comcast Prevails with Highest Offer Price in Auction for Sky:

    61 replies 83 retweets 174 likes
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  10. Retweeted
    19 Sep 2018

    We have opened 350 XFINITY WiFi Hotspots to aid residents & emergency personnel gain Internet access & stay connected throughout the areas impacted by the Pole Creek & Bald Mountain fires. Learn more here:

    17 replies 11 retweets 23 likes
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  11. 14 Sep 2018

    We hope you and your loved ones are safe. For all those impacted by , we've opened up WiFi hotspots in GA & SC. More on where to find them in your area:

    18 replies 12 retweets 22 likes
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  12. Retweeted
    13 Sep 2018

    Comcast is offering Unlimited customers impacted by Hurricane as much data as they need at full speed. Customers can also use their phones as personal hotspots to internet-enable their other devices. Learn more here:

    13 replies 27 retweets 45 likes
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  13. Retweeted
    11 Sep 2018

    To help residents, businesses & emergency personnel stay connected during , we’ve opened up more than 120,000 Xfinity WiFi hotspots across the Beltway Region for customers and non-customers alike:

    5 replies 44 retweets 49 likes
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  14. Retweeted
    11 Sep 2018

    Xfinity opens 2,100 free wireless hotspots in Charleston ahead of Hurricane Florence

    3 replies 11 retweets 21 likes
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  15. 9 Sep 2018

    It’s baaack! Make sure you’re ready for the games today.

    Sundays just got a whole lot better. NFL RedZone is back and we have all you need to know to keep up on the action:
    33 replies 3 retweets 12 likes
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  16. 30 Aug 2018

    @ItsCMillerCan I please get your full name? Also the account holder's name your provided is slightly different than as it appears in the account. For security purposes can you please provide the full name of the account holder exactly as it appears in the account? -MC

    21 replies 1 retweet 13 likes
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  17. 29 Aug 2018

    TV issues have been resolved for almost all customers in Philadelphia and South Jersey. We apologize for the inconvenience and thank you for your patience.

    42 replies 2 retweets 8 likes
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  18. 29 Aug 2018

    Some customers in Philadelphia and South Jersey may be having issues with their Xfinity TV service. We apologize & appreciate your patience while we work to fix.

    37 replies 18 retweets 26 likes
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  19. 28 Aug 2018

    @_renatosantosHello, I've responded to your DM. Please review & respond at your earliest convenience. Thanks. -DR

    5 replies 2 likes
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  20. 26 Aug 2018

    @TaintshankI can most definitely look into your service concerns. Can I please have your first and last name of the person I have the pleasure of speaking to this morning?-RK

    18 replies 6 likes
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