Today is my 9 year anniversary of working at AWS. Here's 9 personal takes on what it's like ...
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8. Organizationally, I could never trade away document-driven meetings, bottom-up culture, or a zest for action.
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9. Where I've seen greatness and high quality, it's always the work of teams with consistent everyday good habits, hard graft, and laughter.
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Ah - I see this tweet is a couple of years old ... aka the good old days, when the zeitgeist wasn’t so against the idea of a “root cause”.pic.twitter.com/txGiuRR2a5
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That's the reason for the advice, but I still roll my eyes at that trend. 5 why's isn't about finding a single root cause, it's about finding the many systemic issues that can contribute to operational risks and fixing them!
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Always find it weird when folk focus on root cause at expense of mitigation. Post mortem when the patient is - oh - recovered?
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@dgr said it best: "Stop the bleeding". We can figure out the illness later.
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Hey Colm - working on an incident response talk, is SAFE coming from literature somewhere (& any pointers?) or is it AWS specific?
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I made it up to help train our operators at AWS :)
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check out this great session about operations at cloud scale by a very nice fellow also name Colmhttps://anz-resources.awscloud.com/aws-summit-sydney-2019-operate/the-theory-and-practice-practice-practice-of-aws-operations-3 …
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Amen to that!
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