Was chatting with someone who is ex-Amazon who told me about how for every high severity incident, they have to write a COE (correction of errors) doc with the 5 whys, which then gets reviewed/people get interviewed by a “bar raiser” to root cause “cultural/systemic” problems. 
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Replying to @copyconstruct
I spoke about our incident review / COE process
@scale last year -https://m.facebook.com/atscaleevents/videos/2529106960654058/ …5 replies 27 retweets 166 likes -
Do you have an alternate link? It's not loading for me for some reason.
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I think it may require being logged in to a Facebook account. The
@Scale conferences are generously run and organized by Facebook, so fair enough of them to use their own platform :)2 replies 0 retweets 1 like -
These videos won’t play videos on Safari for some reason. I have to open Chrome to view them. They also don’t work when “embedded” into other sites sometimes. JFYI!
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Weird, it plays for me on Safari (my default and favorite browser) on both Catalina and my iPhone.
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