Was chatting with someone who is ex-Amazon who told me about how for every high severity incident, they have to write a COE (correction of errors) doc with the 5 whys, which then gets reviewed/people get interviewed by a “bar raiser” to root cause “cultural/systemic” problems. 
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Do you have an alternate link? It's not loading for me for some reason.
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I think it may require being logged in to a Facebook account. The
@Scale conferences are generously run and organized by Facebook, so fair enough of them to use their own platform :) - 2 more replies
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Thank you for sharing this, very insightful
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Hey man, thanks for posting this, I had not watched this before, very good. I miss you from the DIAS days
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Great talk
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Really useful content Colm, hope all is well! :-)
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